What the job involves
Credit Controllers manage all money borrowed or owned to a business; deciding whether to loan money to creditors, and manage the debts of existing creditors. On a day-to-day basis, whether you work in commercial or consumer credit, you will likely perform tasks such as checking customers’ credit ratings with banks, setting up loan terms and conditions, and dealing with internal queries about payments. It is also the responsibility of a Credit Controller to stop the supply of good and services, and in some cases begin legal action of a client has missed multiple payments.
Credit Controllers should have excellent negotiation, administrative and computer skills; and be able to explain financial matters in a way that others can easily understand.
Businesses across all sectors require credit control, therefore Credit Controllers could work for a range of organisations. The role is primarily office-based; if you chose to work on a full-time basis you would normally be expected to work from about 9-5, Monday-Friday, perhaps working overtime during busy periods.
Qualifications and training
There are no set academic entry requirements, however five GCSEs at grades A*-C, including Maths will help.
Getting into the profession
Previous experience of working in an office environment, particularly in an accounts or customer service based role, will help to secure a role as a Credit Controller. Undertaking a qualification in bookkeeping or accountancy will also be an advantage when applying for jobs and training.
Salary and benefits
Entry level Credit Controllers can expect to earn between £16,000 to £22,000. More experienced Credit Controllers could earn up to £27,000 and in some cases £30,000+.*
There are many opportunities for progression as a Credit Controller, for instance you could work your way up to a supervisory role, followed by team leadership, up to management positions over time. You could even use the experience you build up throughout your career to become a consultant and pass on your knowledge to others.