Course overview

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Quick Facts

  • 18-24 months (20% of your time must be spent studying off the job).
  • England (90 minutes radius of Huntingdon, Cambridgeshire)
  • Monthly payment options
  • Non-apprenticeship option available

This work-based distance learning programme can be studied within a 90 minute radius of our Huntingdon centre. If you are located outside of this area, please contact us as we may still be able to meet your training needs.

Further develop your existing administration skills…

This qualification was developed by City & Guilds in partnership with the Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR) and is ideal for those who are already working within an established administrative role in a healthcare setting looking to further develop their existing skillset and prepare to take on more responsibility at work.

As a medical administration apprentice, you will be employed in a health administration role gaining vital practical skills and experience, and earning a wage alongside studying your formal apprenticeship qualification.

As this apprenticeship is work-based, you may apply to start at any time of the year and will not be required to attend College for tuition. You will be allocated a Work-based Learning Assessor who will support you through your qualification via email and telephone contact and regular visits to your place of work.

Throughout this apprenticeship you will also achieve the City & Guilds Level 3 Diploma in Medical Administration.

Benefits to employers

  • Grow your business: Affordable way to expand and develop your business
  • Cost effective: Provide valuable opportunities whilst minimising recruitment and training costs
  • Enhanced reputation: Provide customer reassurance by investing in trained staff
  • Increased productivity: Maximise staff efficiency though the development of knowledge and skills

CAW Business School has a well-earned reputation for excellence; we are dedicated to providing your apprentice with superior training based on the needs of your organisation. Your apprentice will benefit from:

  • Tuition, support and assessment provided in the workplace, online and via email and telephone contact
  • Support and guidance from an allocated, qualified Work-based Learning Assessor
  • Access to our unique Virtual Learning Environment (VLE) and extensive eLibrary resources

Course content

You will gain the essential knowledge, skills and behaviours to support and engage with different parts of your organisation and interact with both internal and external stakeholders effectively.


You will gain the knowledge needed to do your job to the best of your ability, legally and in line with company policies, looking at:

  • The company as a whole and understanding their aims and visions
  • How to manage stakeholders
  • Relevant laws and regulations
  • Processes and how to apply a solution-based approach to improve and define procedures
  • External factors affecting the organisation


You will develop transferable skills to allow you to confidently apply the knowledge you will be learning, covering:

  • The use of IT packages
  • Producing records and documents
  • Decision making
  • Interpersonal and communication skills
  • Problem solving
  • Planning and organising priorities and tasks
  • Project management


You will learn how to take ownership of your attitude and behaviours to take responsibility for your personal and professional success, looking at:

  • How to behave in a professional way
  • Developing personal qualities and a positive attitude
  • Adapting to change
  • Taking responsibility for team performance and quality of work produced

End Point Assessment

Knowledge Test 

You will undertake an online multiple choice test at the end of your apprenticeship. This test will focus on general knowledge learnt during the apprenticeship and is not company-specific.

Portfolio-based Interview

During your apprenticeship, you will complete a portfolio of evidence; a selection of which will then be chosen to showcase your development. It is likely that evidence will include items such as customer feedback, witness statements, reviews and recording. A discussion will then take place by an independent assessor around the evidence within the portfolio.

Project Presentation

You will deliver a presentation on a project you have completed or on a process you have improved during the duration of your apprenticeship.

Functional Skills

You will undertake Level 2 Functional Skills in Maths and English unless exempt. These are assessed via online examinations and practical assessments.

For the City & Guilds Level 3 Diploma in Medical Administration you will be assessed using a variety of methods including online tests and work-based assignments.

Entry requirements

You will ideally hold a minimum of 4 GCSEs at grade C or above, or have completed the Intermediate Apprenticeship in Medical Administration. You will also need to be living and working in England in a suitable healthcare setting, within a 90 minute radius of our Huntingdon centre, earning at least the National Minimum Wage for Apprentices. To complete this apprenticeship within 24-30 months you will need to be working for a minimum of 30 hours per week, if you are working less than 30 hours a week the length of your apprenticeship will be extended depending on your working hours.

If you have a level 3 (or above) qualification in a similar subject you may not be able to undertake this apprenticeship, in which case you may wish to undertake the City & Guilds Level 3 Diploma in Medical Administration as a standalone qualification.

Course fees

Apprenticeship fees are payable by the employer. Prior to commencing the course an invoice will be issued for the total course fee.

Course Fees

The way apprenticeships are funded, and paid for, has now changed. Employers should take note of the fees that are applicable to their organisation. As an employer you will either be an Apprenticeship Levy Payer (employers with over a £3 million pay bill) or Non-Levy Payers (employers with less than a £3 million pay bill).

Employ an apprentice aged 16-18 and save over £1,000!

If you take on an apprentice under 19 years of age, you will receive a £1,000 incentive from the government towards the training fees! In addition, if your organisation has less than 50 contracted employees the course fees will be fully funded!

Course fees for Apprenticeship Levy Payers

Digital account payment – £5,000

Course fees for Non-Levy Payers

Course fees for Non-Levy Payers are paid via co-investment with the government, meaning that the government provide 95% of funding towards course fees.

Fee as of 1 April 2019 – £250 payable in one payment

All fees are fully inclusive of applicable awarding organisation and End Point Assessment (EPA) fees. However, if a student needs to re-sit an exam, re-sit fees will be payable.

Sources of financial help can be found on our student finance page. Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School.

What next?

On completion of your apprenticeship you will have gained the knowledge, confidence and abilities to carry out more advanced administrative tasks and supervise others to achieve wider objectives of your organisation. If you are not already working in a supervisory position, this may be something you consider if the opportunity arises.

You may wish to look at a leadership and management, or coaching and mentoring qualification to further enhance your leadership skills.

Learners who successfully complete an AMSPAR recognised qualification are eligible to apply to become members of AMSPAR and use post-nominal letters.

CAW Connect

After you complete your studies with CAW Business School, you will be invited to join our alumni association, CAW Connect. CAW Connect is a social networking website and education hub which gives you the opportunity to connect with other alumni, enjoy industry discounts, make use of exclusive careers advice and resources, find new job opportunities and keep up-to-date with the latest industry news. Find out more about CAW Connect


As this is a new apprenticeship standard we do not have any testimonials available yet but hopefully we will have some soon!