Business Administrator (Medical Pathway): Level 3 Apprenticeship

Subject: Medical Administration

Employers Students

Please note that to undertake this apprenticeship you must be already employed within a suitable role.

This qualification was developed by City & Guilds in partnership with the Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR) and is ideal if you are already working within an established administrative role in a healthcare setting looking to further develop your existing skillset and prepare to take on more responsibility at work.

As a medical administration apprentice, you will be employed in a health administration role gaining vital practical skills and experience, and earning a wage alongside studying your formal apprenticeship qualification.

As this apprenticeship is work-based, you may apply to start at any time of the year and will not be required to attend College for tuition. You will be allocated a Work-based Learning Assessor who will support you through your qualification via email and telephone contact and regular visits to your place of work.

Key Facts

  • Attendance: As this qualification is work-based no college attendance is required. It is required that 20% of working time is spent studying ‘off-the-job’ activities.
  • Duration: 18-24 months
  • Start date:  Any time during the year.
  • Location: Your organisation must be within a 90 minute radius of Huntingdon (Cambridgeshire). However if your business is located outside of this area, please contact us as we may be able to meet your training needs.

Entry Requirements

You will ideally hold a minimum of 4 GCSEs at grade C or above, or have completed the Intermediate Apprenticeship in Medical Administration. You will also need to be living and working in England in a suitable healthcare setting, within a 90 minute radius of our Huntingdon centre, earning at least the National Minimum Wage for Apprentices. To complete this apprenticeship within 24-30 months you will need to be working for a minimum of 30 hours per week, if you are working less than 30 hours a week the length of your apprenticeship will be extended depending on your working hours.

If you have a level 3 (or above) qualification in a similar subject you may not be able to undertake this apprenticeship, in which case you may wish to undertake the City & Guilds Level 3 Diploma in Medical Administration as a standalone qualification.

Course Content

This apprenticeship consists of the knowledge, skills and behaviours required by someone in a business administration role to support and engage with internal and external stakeholders effectively.

Knowledge

You will gain the knowledge needed to do your job to the best of your ability, legally and in line with company policies, looking at:

  • The company as a whole and understanding their aims and visions
  • How to manage stakeholders
  • Relevant laws and regulations
  • Processes and how to apply a solution-based approach to improve and define procedures
  • External factors affecting the organisation

Skills

You will develop transferable skills to allow you to confidently apply the knowledge you will be learning, covering:

  • The use of IT packages
  • Producing records and documents
  • Decision making
  • Interpersonal and communication skills
  • Problem solving
  • Planning and organising priorities and tasks
  • Project management

Behaviours

You will learn how to take ownership of your attitude and behaviours to take responsibility for your personal and professional success, looking at:

  • How to behave in a professional way
  • Developing personal qualities and a positive attitude
  • Adapting to change

Taking responsibility for team performance and quality of work produced

Assessment

An End Point Assessment will be required to achieve the apprenticeship. This consists of the following:

  • Knowledge Test – An online multiple choice test
  • Portfolio-based Interview – During the apprenticeship a portfolio of evidence is produced including evidence such as customer feedback, witness statements and reviews. This discussion will take place by an independent assessor around the portfolio evidence.
  • Project Presentation – This is on a particular project of process that has been improved during the apprenticeship

Unless exempt Level 2 Functional Skills in Maths and English are also undertaken which are assessed via online examinations and practical assessments.

As this apprenticeship includes the City & Guilds Level 3 Diploma in Medical Administration assessment for this uses a variety of methods including online examinations, a portfolio and work-based assessments.

Course Fees

Apprenticeship course fees are payable by the employer.

Fees are dependent upon the size of the organisation you are employed in as this will impact if your employer is a levy payer, or a non-levy payer.

 

Course fees for Apprenticeship Levy Payers

Digital account payment – £5,000

 

Course fees for Non-Levy Payers

Course fees for Non-Levy Payers are paid via co-investment with the government, meaning that the government provide 95% of funding towards course fees.

Full fee payable by the employer – £250

 

All fees are fully inclusive of applicable awarding organisation and End Point Assessment (EPA) fees. However, if a student needs to re-sit an exam, re-sit fees will be payable.

Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School

What Next?

On completion of your apprenticeship you will have gained the knowledge, confidence and abilities to carry out more advanced administrative tasks and supervise others to achieve wider objectives of your organisation. If you are not already working in a supervisory position, this may be something you consider if the opportunity arises.

You may wish to look at a leadership and management, or coaching and mentoring qualification to further enhance your leadership skills.

Learners who successfully complete an AMSPAR recognised qualification are eligible to apply to become members of AMSPAR and use post-nominal letters.

 

CAW Connect

After you complete your studies with CAW Business School, you will be invited to join our alumni association, CAW Connect. CAW Connect is a social networking website and education hub which gives you the opportunity to connect with other alumni, enjoy industry discounts, make use of exclusive careers advice and resources, find new job opportunities and keep up-to-date with the latest industry news. Find out more about CAW Connect

Testimonials

What our Business School students say:

“I have enjoyed learning new skills and applying some of these to my current job”
“The tutors are very helpful and supportive and provide me with regular reviews on my progress”
“The course fits around my everyday work making this easy to complete”
“The tutors are extremely helpful and always manage to find time to provide support and answer any queries”

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