Managing Customer Relations

OnlineThu 28/11/202409:00£554.5Human Interaction

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This session aims to develop understanding and ability to be able to manage customer relations as required by a practising or potential middle manager. The following key learning points will be covered:

  • Conduct an environmental scan of the business environment in which your organisation operates
  • Analyse factors that impact upon the organisation’s ability to find new customers and retain existing customers
  • Use the results of the environmental scan, to plan strategies to improve the organisations ability to find and retain customers.
  • Lead the implementation of strategies to improve the organisation’s ability to find and retain customers
  • Appraise the customer supply chain to identify any strengths, weaknesses, opportunities or threats
  • Use the results of the audit to recommend strategies to improve your organisation’s ability to meet customer requirements
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