City & Guilds NVQ Level 2 Diploma in Business Administration

Subject: Business Administration

 I am: an employer a student

This qualification is ideal if you are looking to upskill existing staff by supporting your team member to undertake their first formal business administration qualification to develop solid administration skills in the workplace.


This qualification is aimed at people who work (or want to work) in administrative support roles in public or private sector organisations, or people who want to improve their administrative and skills. A qualification in business and administration can help you succeed in a support role in any size or type of organisation. These roles include:

  • Secretary
  • Receptionist
  • Administrator
  • Personal assistant
  • Office supervisor/team leader

Throughout your qualification you will gain the knowledge needed for both routine and increasingly more complex administrative support to your organisation. Depending on your job role and the units selected, skills can be developed in areas such as administrative support for meetings, production of business documents, communication and customer enquiries, paper filing systems and stationery supplies.

Key Facts

  • Attendance: As this qualification is work-based no college attendance is required. Instead all tuition, support and assessment will be provided in your workplace, online and via email and telephone contact. The student will be supported by one of the College’s work-based learning assessors and will require a mentor in your workplace.
  • Duration: 14-18 months
  • Start date:  Any time during the year.
  • Location: As this qualification is work-based no college attendance is required. Your tuition will be provided online, and you will be supported by a personal tutor who will assess your work and provide feedback. Regular contact and support will be carried out by your tutor via email, telephone and Microsoft Teams.

Entry Requirements

You will ideally have four GCSEs at grades A*-G (or 9-1) or equivalent.


Course Content

The course is designed to develop your business and administration skills; you will complete the following mandatory units:

  • Communication in a business environment
  • Principles of providing administrative services
  • Principles of business document production and information management
  • Understand employer organisations
  • Manage personal performance and development
  • Develop working relationships with colleagues

You will then choose from a range of optional units to ensure you cover those skills that are most relevant for your role, examples of these include:

  • Meet and welcome visitors in a business environment
  • Produce minutes of meetings
  • Contribute to the organisation of an event
  • Develop customer relations
  • Know how to publish, integrate and share using social media



Course assessment consists of completing online examinations and a portfolio, and passing work-based practical assessments.

Course Fees

Course fees can either be paid in full before the beginning of the course, on an annual basis, or via our ‘Pay As You Learn’ monthly payment scheme. A CAW Loans2Learn scheme is also available, details can be found below.

If you have not achieved your qualification by the planned end date detailed in your individual learning plan, continued support and course access is available by paying monthly direct debit payments until certification is achieved.

Course Fees

Full Fee Annual Pay As You Learn
£1,097 £548.63 per year £61 per month

Awarding Body Fees*: £151

* Awarding Body Fees are payable by all students or employers and recharged at cost and may be subject to change.

Funding Available to Residents of Peterborough and Cambridgeshire (Subject to Eligibility)

Check if you are eligible to undertake this course for free here.

The CAW Loans2Learn scheme is a personal loan that can help you to spread the cost of your course into manageable payments. The loan can be used to fully or partially cover your course fees (but does not cover any awarding body fees, such as enrolment and examination fees). Please contact us for more information.


Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School.

What Next?

Following completion of this qualification many individuals choose to pursue their studies further in order to build on their career prospects. You may choose to study towards the  NVQ Level 3 Diploma in Business Administration and then perhaps continue onto the NVQ Level 4 Diploma in Business and Professional Administration.

Alternatively, you could also branch out into related areas of business, such as Customer Service or Accounting and Bookkeeping, in order to enhance your professional status and skillset further.



“I have found the tutors very helpful and supportive and they provide me with regular reviews on my progress. They are easily contactable via phone or email and will return any calls or emails with a reasonable timescale.  The business admin course fits around my everyday work making this easy to complete.”

Alice Thurgood, Level 2 Business Administration


“The CAW tutors are extremely helpful and always manage to find time to provide support and answer any queries.  I am never left in any doubt as to what is required of me due to their complete understanding of the syllabus and so, in turn, my own understanding of the syllabus is improved. I am also easily able to fit the course around my work placement as the Tutors help to encourage a flexible learning rate so my work and my course do not clash.”

Paul Bradford, Level 2 Business Administration


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