City & Guilds NVQ Level 4 Diploma in Business and Professional Administration

Subject: Business Administration

Employers Students

Aimed at those who have significant experience of working in a senior administrative position with management responsibilities and decision making opportunities, this qualification will enhance established business, managerial and administration skills, allowing greater contribution to organisational strategies.

Applicants should be either in, or about to be in, a managerial role; example job roles include office manager, administration team leader or business development executive.

Key Facts

  • Attendance: As this qualification is work-based no college attendance is required. Instead all tuition, support and assessment will be provided in the workplace, online and via email and telephone contact. Support is provided by one of the College’s work-based learning assessors and a mentor in the workplace is required.
  • Duration: 24-28 months
  • Start date:  Any time during the year.
  • Location: Your organisation must be within a 90 minute radius of Huntingdon (Cambridgeshire). However if your business is located outside of this area, please contact us as we may be able to meet your training needs.

Entry Requirements

Your staff member will need to be employed within a senior administration position in order to undertake this qualification and will need to have achieved the NVQ Level 3 Diploma in Business Administration or a suitable equivalent to apply.

Course Content

The course allows established business, managerial and administration skills to be improved. The following mandatory units are undertaken:

  • Communicate in a business environment
  • Manage personal and professional development
  • Manage the work of an administrative function
  • Resolve administrative problems


A range of optional units can then be chosen from, examples of these include:

  • Initiate and implement operational change
  • Manage events
  • Manage conflict within a team
  • Recruitment, selection and induction practice
  • Conduct quality audits
  • Manage a project
  • Champion customer service


Course assessment consists of completing online examinations and a portfolio, and passing work-based practical assessments.

Course Fees

Course fees can either be paid in full before the beginning of the course, on an annual basis, or via our ‘Pay As You Learn’ monthly payment scheme.

If your employee has not achieved your qualification by the planned end date detailed in their individual learning plan, continued support and course access is available by paying monthly direct debit payments until certification is achieved.

Full Fee Annual Pay As You Learn
£2,699 £900 per year £156 per month


Awarding Body Fees*

City & Guilds fees: £191.76

* Awarding Body Fees are payable by all students or employers and recharged at cost and may be subject to change.

Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School.

What Next?

Once your employee has completed this qualification it may also be appropriate to encourage consideration of Leadership and Management qualifications to provide further knowledge and skills required as part of a senior role.


What our Business School students say:

“I have enjoyed learning new skills and applying some of these to my current job”
“The tutors are very helpful and supportive and provide me with regular reviews on my progress”
“The course fits around my everyday work making this easy to complete”
“The tutors are extremely helpful and always manage to find time to provide support and answer any queries”

Cookie Consent

This site uses cookies and HTML5 local storage, to help improve our service to you.

Click 'Accept' to continue with these settings or 'Read more' to amend your local data preferences.

Read more Accept