Stress and Conflict
This course has already occured. View more dates here.
This session will be looking at understanding and managing both stress and conflict within the work environment and will cover the following key learning points:
- Causes and impacts of stress at work
- Symptoms of stress in self and in others
- Implications of stress for workplace and non-work activities/relationships
- Implications and effects of stress for individuals and organisations
- Management responsibilities in relation to work-related stress
- Simple practical stress management techniques
- Sources of available support for stress sufferers
- Action planning and review techniques
- Definitions of counselling, advising and mentoring and when to use each of them to support individuals
- Principles of counselling
- Mentoring, and the mentoring cycle
- Range of available counselling and support mechanisms
- Implications of confidentiality
- Possible causes of internal conflict, e.g. personal versus business objectives/values
- Causes of interpersonal friction at work, including bullying and harassment
- The effects of conflict on performance and the individual at work
- Stages in the development of conflict
- The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
- Ways to create harmony at work and engender a positive atmosphere