Course overview

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Awarded by VetSkill, this qualification will allow you to develop the skills and knowledge needed to work in roles where you’ll be providing information, advice or guidance on a daily basis.

Covering areas from communication to signposting and referral, those who complete the qualification will be fully equipped to provide information, advice and guidance in either a voluntary or professional role.

Key Facts

  • Attendance: You will attend four half day sessions at college.
  • Location: Huntingdon

Attendance dates

August 2019 start:
You will attend College on the following days: Monday 19 August, Tuesday 27 August, Monday 2 September, Monday 9 September.

Course content

Over the course of the qualification, you will undertake the following units:

Unit one – Introduction to Information, Advice or Guidance
This unit covers the differences between information, advice and guidance, understanding the purpose of accurate record keeping and meeting information, advice or guidance requirements for a range of clients; including knowing your own level of authority when doing this.

Unit two – Developing communication skills when providing Information, Advice or Guidance
Throughout this unit you will look at how best to communicate with a range of clients, how your own values beliefs and attitudes could affect your communication and the importance of confidentiality and equality when communicating with a range of clients.

Unit three – Client choices and potential barriers when providing Information, Advice and Guidance
After completing this unit you will understand how to explore choices and options available with a range of clients, the range of potential barriers which could stop clients from accessing information, advice or guidance and how clients can challenge discriminatory behaviour.

Unit four – Signposting and referral in Information, Advice and Guidance
This unit looks at understanding the difference between signposting and referral, as well as making sure you know good practice when signposting or referring a range of clients and how you should monitor and evaluate their progress.

Unit five – Providing Information, Advice or Guidance to clients
After completing unit five you will be able to comply with national requirements when providing information, advice or guidance. You will also be able to demonstrate providing information, advice and guidance in your sector, signposting and referring and the monitoring and evaluating of clients who are signposted or referred.


You’ll be required to complete a portfolio of evidence.

Entry requirements

There are no formal academic entry requirements for learners to undertake this qualification; however you must be either employed in, or looking to become employed in a role where you are required to provide Information, Advice or Guidance.

Learners can be of an employed, voluntary or non-employed status, but must be able to gain real experience in order to build a portfolio of evidence.

Course fees

The fee for the course is £695 plus £65 awarding body fee.

What next?

After completing the VetSkill Level 2 Award in Information, Advice or Guidance you will be fully equipped to work in either a voluntary or professional role where you would be providing information, advice or guidance on a daily basis.

Should you want to push your knowledge even further, you might also want to consider undertaking an ILM awarded Leadership and Management or Coaching and Mentoring qualification. The completion of either of these courses would improve your confidence in coaching others and give you the opportunity to progress into a management role.

CAW Connect

After you complete your studies with CAW Business School, you will be invited to join our alumni association, CAW Connect. CAW Connect is a social networking website and education hub which gives you the opportunity to connect with other alumni, enjoy industry discounts, make use of exclusive careers advice and resources, find new job opportunities and keep up-to-date with the latest industry news. Find out more about CAW Connect