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VetSkill Level 2 Award in Information, Advice or Guidance

Subject: Education

Employers Students

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This accredited qualification will help your employee within their role by providing them with the skills and confidence need to give information, advice, or guidance on a daily basis. It will cover various areas including signposting, referral, communication and potential barriers too.

Key Facts

  • Attendance: Four half day sessions at college (9.30am - 1.30pm)
  • Duration: Six months
  • Start date:
    • 1, 7, 14 and 21 February 2023
    • 17, 23, 30 October and 6 November 2023
  • Location: Online, can be studied from anywhere!

Entry Requirements

There are no formal academic entry requirements to undertake this qualification; however an employed or volunteering role where it is a requirement to provide Information, Advice or Guidance is necessary.

Course Content

Throughout the qualification the following units are undertaken:

Unit one – Introduction to Information, Advice or Guidance
This unit covers the differences between information, advice and guidance, understanding the purpose of accurate record keeping and meeting information, advice or guidance requirements for a range of clients; including knowing your own level of authority when doing this.

Unit two – Developing communication skills when providing Information, Advice or Guidance
Throughout this unit you will look at how best to communicate with a range of clients, how your own values beliefs and attitudes could affect your communication and the importance of confidentiality and equality when communicating with a range of clients.

Unit three – Client choices and potential barriers when providing Information, Advice and Guidance
After completing this unit you will understand how to explore choices and options available with a range of clients, the range of potential barriers which could stop clients from accessing information, advice or guidance and how clients can challenge discriminatory behaviour.

Unit four – Signposting and referral in Information, Advice and Guidance
This unit looks at understanding the difference between signposting and referral, as well as making sure you know good practice when signposting or referring a range of clients and how you should monitor and evaluate their progress.

Unit five – Providing Information, Advice or Guidance to clients
After completing unit five you will be able to comply with national requirements when providing information, advice or guidance. You will also be able to demonstrate providing information, advice and guidance in your sector, signposting and referring and the monitoring and evaluating of clients who are signposted or referred.


Course assessment consists of completing a portfolio of evidence.

Course Fees

Course fees must be settled prior to the start of the course.

The fee for this course is £695 plus £71 awarding body fee.

* Awarding Body Fees are payable by all students or employers and recharged at cost and may be subject to change.

These are current figures and may be subject to change. The differences in AAT course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School.


What Next?

Following this qualification many employers choose to continue supporting their staff and develop them further such as by encouraging them to undertaking training in related areas of business, such as Customer Service or Leadership and Management.


What our Business School students say:

“I have enjoyed learning new skills and applying some of these to my current job”
“The tutors are very helpful and supportive and provide me with regular reviews on my progress”
“The course fits around my everyday work making this easy to complete”
“The tutors are extremely helpful and always manage to find time to provide support and answer any queries”

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