Course overview

Ideal for those new to the office environment working within an administrative role; the Intermediate Apprenticeship in Business Administration (Incorporating the City & Guilds NVQ Level 2 Diploma) gives learners the opportunity to train within the workplace whilst earning a wage and a nationally recognised qualification in business administration.

Over the course of the qualification you will develop your administration skills by undertaking a variety of business related activities in the workplace, allowing you provide routine and more complex administrative support to your organisation. Depending on your job role and the units you choose to undertake, you could gain skills in areas such as administrative support for meetings, production of business documents, communication and customer enquiries, paper filing systems and stationery supplies.

If you would like to undertake this programme, but are not already employed in an administration environment, please contact us for an informal discussion as we may be able to help you find an apprenticeship position within a suitable organisation.

Key facts

  • Attendance: As this qualification is work-based you will not be required to attend college. Instead all tuition, support and assessment will be provided in the workplace, online and via email and telephone contact. You will be supported by one of the College’s work-based learning assessors and will be mentored by your employer/supervisor in the workplace.
  • Duration: 14-18 months
  • Start date: You may start this programme at any time during the year.
  • Location: You must be working in the Cambridgeshire area. If your business is located outside of this area, please contact us as we may be able to meet your training needs.

Course content

The course is designed to develop your business and administration skills; you will complete the following mandatory units:

  • Communication in a business environment
  • Principles of providing administrative services
  • Principles of business document production and information management
  • Understand employer organisations
  • Manage personal performance and development
  • Develop working relationships with colleagues

You will then choose from a range of optional units, examples of these include:

  • Meet and welcome visitors in a business environment
  • Produce minutes of meetings
  • Contribute to the organisation of an event
  • Develop customer relations
  • Know how to publish, integrate and share using social media

Functional Skills

If you are undertaking this qualification as part of the Intermediate Apprenticeship in Business Administration you will also undertake Level 1 Functional Skills in Maths, English and ICT (unless exempt) and complete Personal, Learning and Thinking Skills.


Course assessment consists of completing online examinations and a portfolio, and passing work-based practical assessments.

If you are undertaking Functional Skills you will also undertake exams and practical assessments to complete these.

Entry requirements

Applicants will ideally have four GCSEs at grades A*-G or equivalent.

Intermediate Apprenticeship

If you are undertaking this qualification as part of the intermediate apprenticeship you must be living and working in England and employed in a suitable administration environment, earning at least the National Minimum Wage for Apprentices. Unfortunately if you have a level 4 qualification or above (e.g. HNC/HND/Degree) you will not be eligible to undertake an apprenticeship.

The NVQ Level 2 Diploma in Business Administration is also available to study as a qualification in its own right for those not meeting the apprenticeship eligibility criteria.

Course fees

Please note that course fees listed below apply to courses starting before the 1 May 2017. Fees for courses starting on, or after, 1 May 2017 will be published in due course.

We offer two different payment options; payment in full, or our ‘Pay as you Learn’ monthly payment scheme – details of these payment options can be found here. Sources of financial help can be found on our student finance page.

Before making any change in your financial undertakings it is recommended that you seek advice from an independent source, for example the Money Advice Service.

Intermediate Apprenticeship in Business Administration

Age at start of course Annual Fee Scheme (?) Pay as You Learn Scheme (?) Awarding Body Fees*
16-18 No fees payable No fees payable  No fees payable
19-23 £850 payable by employer £56 per month payable by employer £170 payable by employer
24+ £899 payable by employer £59 per month payable by employer £170 payable by employer
Overseas Not available Not available  Not available

NVQ Level 2 Diploma in Business Administration

Age at start of course Annual Fee Scheme (?) Pay as You Learn Scheme (?) Awarding Body Fees*
16-18 £995 £72 per month  £122
19+ £1,045 £75 per month  £122
Overseas Not available Not available  Not available

* Awarding Body Fees are recharged at cost and may be subject to change.

These are current figures and may be subject to change.

The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be the result of age, employment status, previous education achievements or location for example, and are outside the control of CAW Business School.

What next?

All businesses – whether they are public, private or voluntary – need effective administrators in order to facilitate success within the workplace. As such, a business administration qualification is valued by employers across all industries, and can open up many exciting and rewarding opportunities. The qualification demonstrates to employers your practical administration skills and abilities, which will stand you in good stead when applying for future job roles in the industry.

Many students choosing to pursue further study continue studying towards the Advanced Apprenticeship/NVQ Level 3 Diploma in Business Administration and then perhaps continue onto the Higher Apprenticeship/NVQ Level 4 Diploma in Business and Professional Administration.

Alternatively, on completion of business administration training, you could also branch out into related areas of business, such as Customer Service or Accounting and Bookkeeping, in order to enhance your professional status and skillset further.


“I have found the tutors very helpful and supportive and they provide me with regular reviews on my progress. They are easily contactable via phone or email and will return any calls or emails with a reasonable timescale.  The business admin course fits around my everyday work making this easy to complete.”

Alice Thurgood, Intermediate Apprenticeship in Business Administration

“The CAW tutors are extremely helpful and always manage to find time to provide support and answer any queries.  I am never left in any doubt as to what is required of me due to their complete understanding of the syllabus and so, in turn, my own understanding of the syllabus is improved. I am also easily able to fit the course around my work placement as the Tutors help to encourage a flexible learning rate so my work and my course do not clash.”

Paul Bradford, Intermediate Apprenticeship in Business Administration