Business Administrator (Level 3 Apprenticeship)

Subject: Business Administration

Employers Students

This apprenticeship programme is ideal for those current employees, or new recruits, who are working in an office environment with a level of responsibility for developing the quality of the administration service.

All apprentices need to be employed within a suitable role and earning at least the minimum apprenticeship wage.

Throughout this apprenticeship the City & Guilds NVQ Level 3 Diploma in Business Administration will also be achieved.

Providing the opportunity for your team to undergo apprenticeship training has many benefits to your organisation:

  • Growing productivity: Maximise staff efficiency though the development of knowledge and increasing team motivation by developing a learning culture.
  • Cost effective: Provide valuable opportunities which improve retention to minimising recruitment costs
  • Develop your business: Affordable way to expand and improve your business
  • Enhanced reputation: Provide customer reassurance by investing in trained staff.

The CAW Business School has a well-earned reputation for excellence; delivering quality training and education and employer support. Your apprentice will benefit from:

  • Tuition, support and assessment provided in the workplace, online and via email and telephone contact
  • Support and guidance from an allocated, qualified Work-based Learning Assessor
  • Access to our unique Virtual Learning Environment (VLE) and extensive eLibrary resources

Key Facts

  • Attendance: As this qualification is work-based no college attendance is required. It is required that 20% of working time is spent studying ‘off-the-job’ activities.
  • Duration: 18-24 months
  • Start date:  Any time during the year.
  • Location: Your organisation must be within a 90 minute radius of Huntingdon (Cambridgeshire). However if your business is located outside of this area, please contact us as we may be able to meet your training needs.

Entry Requirements

There are no formal academic entry requirements although the candidate will ideally have a minimum of 5 GSCEs at grade C or above (9-4), or have undertaken the Level 2 Business Administration Apprenticeship.
In order for you to have an apprentice they must be living and working in England in a suitable role within a 90 minute radius of our Huntingdon centre. In addition they cannot already hold a Level 3 (or above) qualification in a similar subject).
For the apprenticeship to be completed within 18-24 months the apprentice must be working a minimum of 30 hours per week. If they are employed for fewer hours then the length of their apprenticeship will be proportionately extended.
Should you be looking to recruit a new trainee to join your team we can help to advertise your vacancy and screen applicants free of charge, contact us for more information.

International qualifications

Students with foreign qualifications are required to have their certificates translated using a UK ENIC Statement to confirm if they have previously achieved Level 2 English and Level 2 maths for their apprenticeship. If a student has not previously achieved this, they will need to complete Functional Skills English and/or maths as part of their apprenticeship. More information about how to apply, how it works and prices can be found on the UK ENIC’s website here.

Course Content

This apprenticeship consists of the knowledge, skills and behaviours required by someone in a business administration role to support and engage with internal and external stakeholders effectively.



The knowledge gained will allow your staff members to undertake their role to the best of their ability, legally and in line with company policies, looking at:

  • The company as a whole and understanding their aims and visions
  • How to manage stakeholders
  • Relevant laws and regulations
  • Processes and how to apply a solution-based approach to improve and define procedures
  • External factors affecting the organisation


The apprentice will develop transferable skills to allow them to confidently apply the knowledge learned, covering:

  • The use of IT packages
  • Producing records and documents
  • Decision making
  • Interpersonal and communication skills
  • Problem solving
  • Planning and organising priorities and tasks
  • Project management


In addition the apprentice will learn how to take ownership of their attitude and behaviours and to take responsibility for their own personal and professional success, looking at:

  • How to behave in a professional way
  • Developing personal qualities and a positive attitude
  • Adapting to change
  • Taking responsibility for team performance and quality of work produced


An End Point Assessment will be required to achieve the apprenticeship. This consists of the following:

  • Knowledge Test – An online multiple choice test
  • Portfolio-based Interview – During the apprenticeship a portfolio of evidence is produced including evidence such as customer feedback, witness statements and reviews. This discussion will take place by an independent assessor around the portfolio evidence.
  • Project Presentation – This is on a particular project of process that has been improved during the apprenticeship

Unless exempt Level 2 Functional Skills in Maths and English are also undertaken which are assessed via online examinations and practical assessments.

As this apprenticeship includes the City & Guilds NVQ Level 3 Diploma in Business Administration assessment for this uses a variety of methods including online examinations, a portfolio and work-based assessments.

Course Fees

Apprenticeship fees are payable by you as the employer.

Prior to commencing the course an invoice will be issued for the total course fee.

As an employer you will either be an Apprenticeship Levy Payer (employers with over a £3 million pay bill) or Non-Levy Payers (employers with less than a £3 million pay bill).

Course fees for Apprenticeship Levy Payers

Digital account payment – £5,000

Course fees for Non-Levy Payers

Course fees for Non-Levy Payers are paid via co-investment with the government, meaning that the government provide 95% of funding towards course fees.

Full fee payable by the employer – £250


All fees are fully inclusive of applicable awarding organisation and End Point Assessment (EPA) fees. However, if a student needs to re-sit an exam, re-sit fees will be payable.

Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School.

What Next?

On completion of the apprenticeship your team member will have gained the knowledge, confidence and abilities to carry out more complex administrative tasks and supervise others to achieve wider objectives of your organisation

Following this qualification many employers choose to continue supporting their staff and develop them further such as by supporting them on the next level business administration training or related areas of business, such as Leadership and Management or Accounting and Bookkeeping.


What our Business School students say:

“I have enjoyed learning new skills and applying some of these to my current job”
“The tutors are very helpful and supportive and provide me with regular reviews on my progress”
“The course fits around my everyday work making this easy to complete”
“The tutors are extremely helpful and always manage to find time to provide support and answer any queries”


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