Business Administrator (Level 3 Apprenticeship)

Subject: Business Administration

 I am: an employer a student

This apprenticeship is ideal if you are working in an administration role with a supervisory level of responsibility and are looking to enhance your existing skills whilst gaining a formal business qualification and being employed in the workplace earning a wage. You will build upon your current skills to gain greater technical and managerial skills, as well as supervising others and contributing more widely to your organisation or department.

As a business administrator you will be expected to deliver your responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. You will be expected to show initiative, manage priorities and your own time, and use problem-solving and decision-making skills.

It may be possible to undertake the City & Guilds NVQ Level 3 Diploma in Business Administration as part of this apprenticeship.

CAW Business School has a well-earned reputation for excellence; we are dedicated to providing you with superior training based on your needs. As an apprentice studying with CAW you will benefit from:

  • Tuition, support and assessment provided in the workplace, online and via email and telephone contact
  • Support and guidance from an allocated, qualified tutor
  • Access to our unique Virtual Learning Environment (VLE) and extensive eLibrary resources

Key Facts

  • Attendance: As this qualification is work-based no college attendance is required, however a minimum of six hours per week must be spent undertaking off-the-job training.
  • Duration: 18-24 months
  • Start date:  Any time during the year.
  • Location: As this qualification is work-based no college attendance is required. Your tuition will be provided online, and you will be supported by a personal tutor who will assess your work and provide feedback. Regular contact and support will be carried out by your tutor via email, telephone and Microsoft Teams.

Entry Requirements

You will ideally have a minimum of 5 GSCEs at grade C or above (9-4), or have undertaken the a level 2 business administration qualification. You will also need to be living and working in England in a suitable administration environment with a level of responsibility, earning at least the National Minimum Wage for Apprentices.

To complete this apprenticeship within 18-24 months you will need to be working for a minimum of 30 hours per week, if you are working less than 30 hours a week the length of your apprenticeship will be extended depending on your working hours.

If you have a level 3 (or above) qualification in a similar subject you may not be able to undertake this apprenticeship, in which case you may wish to undertake the City & Guilds NVQ Level 3 Diploma in Business Administration as a standalone qualification.

International qualifications

Students with foreign qualifications are required to have their certificates translated using a UK ENIC Statement to confirm if they have previously achieved Level 2 English and Level 2 maths for their apprenticeship. If a student has not previously achieved this, they will need to complete Functional Skills English and/or maths as part of their apprenticeship. More information about how to apply, how it works and prices can be found on the UK ENIC’s website here.

Course Content


You will gain the knowledge needed to do your job to the best of your ability, legally and in line with company policies, looking at:

  • The company as a whole and understanding their aims and visions
  • How to manage stakeholders
  • Relevant laws and regulations
  • Processes and how to apply a solution-based approach to improve and define procedures
  • External factors affecting the organisation


You will develop transferable skills to allow you to confidently apply the knowledge you will be learning, covering:

  • The use of IT packages
  • Producing records and documents
  • Decision making
  • Interpersonal and communication skills
  • Problem solving
  • Planning and organising priorities and tasks
  • Project management


You will learn how to take ownership of your attitude and behaviours to take responsibility for your personal and professional success, looking at:

  • How to behave in a professional way
  • Developing personal qualities and a positive attitude
  • Adapting to change
  • Taking responsibility for team performance and quality of work produced


An End Point Assessment will be required to achieve the apprenticeship. This consists of the following:

  • Knowledge Test – An online multiple choice test
  • Portfolio-based Interview – During the apprenticeship a portfolio of evidence is produced including evidence such as customer feedback, witness statements and reviews. This discussion will take place by an independent assessor around the portfolio evidence.
  • Project Presentation – This is on a particular project of process that has been improved during the apprenticeship

Unless exempt Level 2 Functional Skills in Maths and English are also undertaken which are assessed via online examinations and practical assessments.

If you are undertaking the City & Guilds NVQ Level 3 Diploma in Business Administration qualification as part of this apprenticeship, you may need to undertake additional assessments for this.

Course Fees

Apprenticeship course fees are payable by the employer.

Fees are dependent upon the size of the organisation you are employed in as this will impact if your employer is a levy payer, or a non-levy payer.

Course fees for Apprenticeship Levy Payers

Levy payers in England will pay the full apprenticeship amount of £5,000 using their digital account.

Course fees for Non-Levy Payers

Non-levy paying employers in England are required to contribute 5% (£250 in one payment) towards the cost of the apprenticeship provided they use their digital account to process the claim for 95% funding available.

All fees are fully inclusive of End Point Assessment (EPA) fees. However, if a student needs to re-sit their EPA, re-sit fees may be payable.

Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School


What Next?

On completion of your apprenticeship you will have gained the knowledge, confidence and abilities to carry out more complex administrative tasks and supervise others to achieve wider objectives of your organisation.

You may wish to look at a leadership and management, or coaching and mentoring qualification to further enhance your leadership skills.



What our Business School students say:

“I have enjoyed learning new skills and applying some of these to my current job”
“The tutors are very helpful and supportive and provide me with regular reviews on my progress”
“The course fits around my everyday work making this easy to complete”
“The tutors are extremely helpful and always manage to find time to provide support and answer any queries”


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