Operations/Departmental Manager (Level 5 Apprenticeship)

Subject: Leadership and Management

 I am: an employer a student

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This apprenticeship has been designed by employers for those that work as a manager of a department or team and have a range of responsibilities but have perhaps not had any formal training.

Throughout this apprenticeship the ILM Level 5 Diploma for Managers will be included.

Key Facts

  • Attendance: Online learning. Additional workplace assessor visits can also be discussed on an individual basis
  • Duration: 24 months (a minimum of 6 hours per week must be spent undertaking off-the-job training)
  • Start date:  Start at anytime
  • Location:  You must be living and working in England.

Entry Requirements

Ideally your employee should have 5 GCSEs at grades C/4 or above including English Language and Mathematics.

In order for you to have an apprentice they must be living and working in England in a suitable role and they cannot already hold a Level 5 (or above) qualification in a similar subject).

For the apprenticeship to be completed within 24 months the apprentice must be working a minimum of 30 hours per week. If they are employed for fewer hours then the length of their apprenticeship will be proportionately extended.

Should you be looking to recruit a new trainee to join your team we can help to advertise your vacancy and screen applicants free of charge, contact us for more information.

International qualifications

Students with foreign qualifications are required to have their certificates translated using a UK ENIC Statement to confirm if they have previously achieved Level 2 English and Level 2 maths for their apprenticeship. If a student has not previously achieved this, they will need to complete Functional Skills English and/or maths as part of their apprenticeship. More information about how to apply, how it works and prices can be found on the UK ENIC’s website here.

Course Content

This apprenticeship consists of:

  • The required knowledge, skills and behaviours to effectively manage people and deliver results
  • End Point Assessment to demonstrate the standard is achieved
  • ILM Level 5 Diploma for Managers
  • Functional Skills Level 2 in Maths and English unless exempt

It is important to note that 20% of working time must be spent undertaking ‘off-the-job guided learning hours’. This may, for example, be by online learning, guided study or undertaking projects related to the workplace to gather portfolio evidence.

Knowledge and Skills

The knowledge and skills studied include:

  • Operational Management
  • Project Management
  • Finance
  • Leading and managing people
  • Building relationships
  • Communication
  • Self-awareness and management
  • Decision making


The behaviours looked at include:

  • Responsibility – managing difficult situations and seeking new opportunities
  • Inclusivity – being authentic and seeking views of others
  • Agility – being positive, creative and flexible to change
  • Professionalism – operating within organisational values whilst being consistent and fair


Throughout the apprenticeship access will be given to our Virtual Learning Environment (VLE) and an online portfolio will be completed. Once agreed an End Point Assessment will be undertaken by an independent assessor.

This consists of the following:

  • Knowledge Test
  • Competency-based Interview
  • Portfolio of evidence assessment
  • Presentation on a work based project
  • Professional discussion

Unless exempt Level 2 Functional Skills in Maths and English are also undertaken which are assessed via online examinations and practical assessments.

As this apprenticeship includes ILM Level 5 Diploma for Managers assessment for this uses a variety of methods including written assignments, on-screen knowledge tests and development of a portfolio which also contributes to the End Point Assessment.

Course Fees

Apprenticeship fees are payable by you as the employer.

Prior to commencing the course an invoice will be issued for the total course fee.

As an employer you will either be an Apprenticeship Levy Payer (employers with over a £3 million pay bill) or Non-Levy Payers (employers with less than a £3 million pay bill).

Course fees for Apprenticeship Levy Payers

Levy payers in England will pay the full apprenticeship amount of £7,000 using their digital account.

Course fees for Non-Levy Payers

Non-levy paying employers in England are required to contribute 5% (£350 in one payment) towards the cost of the apprenticeship provided they use their digital account to process the claim for 95% funding available.

All fees are fully inclusive of End Point Assessment (EPA) fees. However, if a student needs to re-sit their EPA, re-sit fees may be payable.

Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School.

What Next?

ILM management courses are well-respected and nationally recognised.

Upon completion of this apprenticeship, your team member could become a full member with the Chartered Management Institute and/or the ILM.


What our Business School students say:

“I have enjoyed learning new skills and applying some of these to my current job”
“The tutors are very helpful and supportive and provide me with regular reviews on my progress”
“The course fits around my everyday work making this easy to complete”
“The tutors are extremely helpful and always manage to find time to provide support and answer any queries”

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