News: Training

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Top three ways you are putting your customers off! When your customer has a positive customer journey, it is probable they will share this with a couple of other people. However, in the (of course unlikely) event that they have a negative experience, you customer will be likely to tell more than five time this amount of people about their woes. The impact of this... Posted: 5 May 2015 at 11:24 am by Laura Morris

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It won’t make any difference anyway! Definitely not with that attitude! This belief is unfortunately heard far too often within the corporate environment. Too many employees can have the attitude that their opinion isn’t significant as no matter what it will never get heard, and more importantly it will never get impacted upon. Learned Helplessness was originally identified within the 1960’s and... Posted: 31 March 2015 at 2:51 pm by Laura Morris

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Grow Your Own Talent! On Thursday 12 March, CAW Business School in Godmanchester will be hosting a cheese and wine evening in recognition of National Apprenticeship Week (9-13 March). During the evening, Leslie Heaton-Smith, Director at CAW Business School, will give a presentation on how apprenticeships can help your business to maximise its resources through the effective training and... Posted: 2 March 2015 at 12:58 pm by Laura Morris

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Your Team is like Leftover Soup: Even better as time goes by! Grandmas through the ages have always sworn that soup gets better as time goes by. Flavors mellow, blend, and mix in the refrigerator, adding a magical ‘something’ to the soup that was already pretty wonderful to start with. What’s Grandma’s secret? More importantly, what does that have to do with your team? Making a really... Posted: 2 March 2015 at 9:22 am by Laura Morris

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It’s not about what you want! One of the first key lessons in sales that is important to learn, when you are trying to make a sale – it’s not about what you want! Have you in mind exactly what service or product it is that you are trying to persuade a client they need? If you are trying to persuade... Posted: 16 February 2015 at 9:06 am by Laura Morris

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Presenting effectively Have you ever delivered a presentation and thought, “My audience isn’t engaged. They’re not responding. I’ve lost them.” Never pleasant. And, when you’ve 32 slides still to go, it’s even worse. Research shows most audiences are similar in what they like/don’t when receiving communications. Most like interactivity, stories, clarity, quizzes, humour, brevity. Most dislike irrelevance,... Posted: 9 February 2015 at 9:27 am by Laura Morris

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Make a PACT Leadership is doing things with people, not to them. One way to achieve this is by making a PACT with them, where you focus on: People Attention Context Timing In more detail… People Treat your people as people, not things. Ask their opinions. Publicly recognise them when they do well. Make sure you align their personal objectives... Posted: 27 January 2015 at 9:45 am by Laura Morris

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Conformity in the workplace: Friend or Foe? Conformity is the tendency to align your attitudes, beliefs and behaviours with those around you1. Is this natural impulse something to be welcomed in the workplace, or can it have potentially negative effects? Conformity has been traditionally seen as an innate need in order to ensure that you fitted in with your clan or tribe... Posted: 23 January 2015 at 11:28 am by Laura Morris

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City & Guilds Diplomas in Business Administration – Get Qualified, Get Ahead! Do you work in administration? Perhaps you have just taken up a new role, or maybe you have been working in this area for some time; whatever your situation, undertaking a qualification in business administration can increase your skills and confidence, provide you with greater job stability and boost your career prospects. CAW Business School,... Posted: 20 January 2015 at 9:11 am by Laura Morris

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Three Top Tips for Getting Ahead in 2015 It’s that time of year again, you’re feeling fat after having too many mince pies and the excitement of Christmas has gone for another year. At this point many people turn their attention to the year ahead. What to do differently? What goals are you setting yourself? Amongst some of the common resolutions such as... Posted: 8 January 2015 at 1:22 pm by Laura Morris

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