Operations/Departmental Manager (Level 5 Apprenticeship)

Subject: Leadership and Management

 I am: an employer a student

Working as a manager of a department or team you will have a range of responsibilities such as managing projects, growing talent and mentoring staff members. If you have some experience of managing a team but have had any formal or theoretical training, this apprenticeship is for you!

You will build upon your current knowledge by learning a range of skills such as how to:

  • Understand business development tools
  • Manage change
  • Motivate and improve performance
  • Negotiate with stakeholders
  • Manage budgets and undertake financial forecasting

Throughout this apprenticeship you will also achieve an ILM Level 5 Diploma for Managers.

Key Facts

  • Attendance: Online learning. Additional workplace assessor visits can also be discussed on an individual basis
  • Duration: 24 months (a minimum of 6 hours per week must be spent undertaking off-the-job training)
  • Start date:  Start at anytime
  • Location:  You must be living and working in England.

Entry Requirements

Ideally, you should have 5 GCSEs at grades C/4 or above including English Language and Mathematics.

You will also need to be living and working in England in a suitable leadership role and earning at least the National Minimum Wage for Apprentices. To complete this apprenticeship within 18 months you will need to be working for a minimum of 30 hours per week, if you are working less than 30 hours a week the length of your apprenticeship will be extended depending on your working hours.

If you have a level 5 (or above) qualification in a similar subject you may not be able to undertake this apprenticeship, in which case you may wish to undertake the ILM Level 5 Diploma in Leadership and Management.

International qualifications

Students with foreign qualifications are required to have their certificates translated using a UK ENIC Statement to confirm if they have previously achieved Level 2 English and Level 2 maths for their apprenticeship. If a student has not previously achieved this, they will need to complete Functional Skills English and/or maths as part of their apprenticeship. More information about how to apply, how it works and prices can be found on the UK ENIC’s website here.

Course Content

This apprenticeship consists of:

  • The required knowledge, skills and behaviours to effectively manage people and deliver results
  • End Point Assessment to demonstrate the standard is achieved
  • ILM Level 5 Diploma for Managers
  • Functional Skills Level 2 in Maths and English unless exempt

It is important to note that 20% of working time must be spent undertaking ‘off-the-job guided learning hours’. This may, for example, be by online learning, guided study or undertaking projects related to the workplace to gather portfolio evidence.

Knowledge and Skills

The knowledge and skills studied include:

  • Operational Management
  • Project Management
  • Finance
  • Leading and managing people
  • Building relationships
  • Communication
  • Self-awareness and management
  • Decision making


The behaviours looked at include:

  • Responsibility – managing difficult situations and seeking new opportunities
  • Inclusivity – being authentic and seeking views of others
  • Agility – being positive, creative and flexible to change
  • Professionalism – operating within organisational values whilst being consistent and fair


Throughout the apprenticeship access will be given to our Virtual Learning Environment (VLE) and an online portfolio will be completed. Once agreed an End Point Assessment will be undertaken by an independent assessor.

This consists of the following:

  • Knowledge Test
  • Competency-based Interview
  • Portfolio of evidence assessment
  • Presentation on a work based project
  • Professional discussion

Unless exempt Level 2 Functional Skills in Maths and English are also undertaken which are assessed via online examinations and practical assessments.

As this apprenticeship includes ILM Level 5 Diploma for Managers assessment for this uses a variety of methods including written assignments, on-screen knowledge tests and development of a portfolio which also contributes to the End Point Assessment.

Course Fees

Apprenticeship course fees are payable by the employer.

Fees are dependent upon the size of the organisation you are employed in as this will impact if your employer is a levy payer, or a non-levy payer.

Course fees for Apprenticeship Levy Payers

Levy payers in England will pay the full apprenticeship amount of £7,000 using their digital account.

Course fees for Non-Levy Payers

Non-levy paying employers in England are required to contribute 5% (£350 in one payment) towards the cost of the apprenticeship provided they use their digital account to process the claim for 95% funding available.

All fees are fully inclusive of End Point Assessment (EPA) fees. However, if a student needs to re-sit their EPA, re-sit fees may be payable.

Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of CAW Business School.

What Next?

Completing this apprenticeship will provide you with the skills necessary to make effective decisions and confidently lead your team.

On completion of this apprenticeship you can register as a full member with the Chartered Management Institute (CMI) and/or the ILM. If you already have three years of management experience you can then also apply for Chartered Manager status through the CMI. This will provide you with on-going access to improve your skills and help you develop in your career.



What our Business School students say:

“I have enjoyed learning new skills and applying some of these to my current job”
“The tutors are very helpful and supportive and provide me with regular reviews on my progress”
“The course fits around my everyday work making this easy to complete”
“The tutors are extremely helpful and always manage to find time to provide support and answer any queries”

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