News: Management

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Which camp are you in? With all the panic that has ensued from ‘Brexit’ it appears that reactions seem to fall into three distinct camps: Satisfied – With a majority vote of course there are going to be those that are happy with the result and eagerly awaiting the exit from the EU. Angry – These are the people that... Posted: 1 July 2016 at 11:38 am by Laura Morris

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Don’t underestimate the opportunities you can offer Have you ever felt that what you do is just common sense and doesn’t require specific training? What you are likely failing to realise is that just because something is simple to you, doesn’t mean that everyone else would automatically know how to do it! Recently a prospective apprenticeship employer said that the job that they... Posted: 11 May 2016 at 2:31 pm by Laura Morris

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Three mistakes you’re likely to make when aiming for promotion Are you wondering why you are not getting a promotion? Think you are doing everything right yet your still not moving up the career ladder? It’s just possible that you are making at least one of these classic errors! Not asking for a promotion You know you want a promotion, your friends know you want... Posted: 15 April 2016 at 12:53 pm by Laura Morris

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Do you play the blame game? Have you ever given much thought as to why there are certain policies and procedures in place in your workplace? Now, some may well be there for a very good reason, such as in a medical environment it could be necessary to have allergies to medicines listed in a particular place. This prevents no-one gets... Posted: 17 March 2016 at 3:35 pm by Laura Morris

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Wake Up And Smell The Coffee! How Mindful Are You? Did you know that increasing your mindfulness ability can make you more effective within the workplace? Sometimes the day-to-day demands of your job can you leave you feeling drained. Understandable, as juggling different requirements from colleagues, customers and various stakeholders requires a lot of multi-tasking and patience! Mindfulness is a mental state that is able... Posted: 5 January 2016 at 2:49 pm by Laura Morris

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Are you a team player? How much does your team help each other out? Are you all on the same page or reading totally different books?! It can be very easy when you have your own responsibilities to become so involved in those that you forget there are other people around you experiencing difficulties and levels of isolation. It can... Posted: 24 November 2015 at 4:32 pm by Laura Morris

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Do you know what your customers really want? The honest answer in a lot of cases is no. Without knowing your customers, and I mean, really knowing them, how can you expect to break through the everyday noise in order to capture their attention? The key to getting to know your customers is to profile them and build a buyer persona. Knowing their... Posted: 9 November 2015 at 1:34 pm by Laura Morris

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Emotional Intelligence: Why is this important? Many people are now familiar with the concept of Emotional Intelligence (EQ). It is in essence the ability to understand your own emotions as well as the emotions of others and to use this ability to develop successful relationships. EQ comprises of 4 key areas: Self Awareness – recognising your own emotions Self Management –... Posted: 22 June 2015 at 9:19 am by Laura Morris

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Top three ways you are putting your customers off! When your customer has a positive customer journey, it is probable they will share this with a couple of other people. However, in the (of course unlikely) event that they have a negative experience, you customer will be likely to tell more than five time this amount of people about their woes. The impact of this... Posted: 5 May 2015 at 11:24 am by Laura Morris

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Embrace the Stress! Arrggh too much to do? Not enough time? Don’t panic, embrace the stress! No I haven’t gone mad, stress can actually be good for you! Stress is your body reacting to a particular situation; your body is filled with chemicals including cortisol and epinephrine and this elicits a fight-or-flight response. The release of adrenaline can... Posted: 9 April 2015 at 9:05 am by Laura Morris

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